Last updated: 26 July 2026

This Privacy Policy explains how Transvelo collects, uses, stores and otherwise processes your personal data when you visit transvelo.lt, complete a booking or contact form, order passenger transport services, or contact us in another way.

We respect your privacy and process personal data in accordance with applicable legislation, including Regulation (EU) 2016/679 of the European Parliament and of the Council — the General Data Protection Regulation (GDPR).

1. Data Controller

The controller of your personal data is:

Transvelo
Website: transvelo.lt
Email: info@transvelo.lt
Telephone: +370 668 63 621
Service area: Vilnius, Kaunas, Klaipėda and other cities in Lithuania

Where Transvelo operates through a legal entity or a person carrying out individual business activities, the official business name, registration number or individual activity details and registered address should also be provided in this section.

2. What Personal Data Do We Collect?

2.1. Booking and Journey Data

When you complete a booking form or order a passenger transport service, we may collect:

• your full name;
• telephone number;
• email address;
• pick-up location and destination;
• journey date and time;
• estimated or actual route distance;
• selected journey type;
• booking duration for hourly bookings;
• selected vehicle;
• number of passengers;
• number of suitcases or other luggage;
• flight number;
• information about an airport meet-and-greet service;
• additional stops and other journey preferences;
• any additional information you provide;
• estimated and final journey price;
• selected or agreed payment method;
• information required to issue an invoice.

2.2. Payment and Accounting Data

When you pay by bank transfer or bank card, or request an invoice, we may process:

• the payer’s full name or company name;
• payment information;
• bank transfer details;
• invoice details;
• company registration number, VAT number and address, where applicable;
• information about the service provided and the amount paid.

We generally do not store complete payment card details ourselves. Where an external payment service provider is used, card details are processed by that provider in accordance with its own privacy and security policies.

2.3. Communication Data

When you contact us by telephone, email or other communication channels, we may process:

• your contact details;
• the content of your correspondence;
• the date and time of your enquiry;
• information about the service you are interested in;
• any other information you provide voluntarily.

2.4. Automatically Collected Technical Data

When you visit the website, the following information may be collected automatically:

• IP address;
• browser type and version;
• device type;
• operating system;
• screen size and resolution;
• pages visited on the website;
• date, time and duration of the visit;
• referral source;
• approximate location based on the IP address;
• cookie and similar technology information;
• technical error and security log data.

3. Why Do We Process Your Data?

We may process your personal data for the following purposes:

• to receive and administer booking enquiries;
• to calculate an estimated journey price;
• to contact you and clarify journey details;
• to confirm a booking;
• to provide passenger transport services;
• to provide the driver with information necessary to carry out the journey;
• to arrange an airport meet-and-greet service;
• to select an appropriate vehicle based on the number of passengers and luggage;
• to administer payments;
• to issue invoices and comply with accounting obligations;
• to respond to requests, complaints or claims;
• to ensure the proper operation and security of the website;
• to prevent fraud, misuse and technical attacks;
• to analyse website traffic and improve its functionality;
• to comply with legal obligations;
• to establish, exercise or defend legal claims and protect our legitimate interests.

4. Legal Bases for Processing

Depending on the circumstances, we process your personal data on the following legal bases:

Performance of a Contract or Steps Taken Before Entering into a Contract

Data may be processed where necessary to:

• assess a booking enquiry;
• calculate a price;
• agree the details of an order;
• provide the transport service;
• administer payment.

Compliance with a Legal Obligation

We are required to process and retain certain data in accordance with accounting, tax and other applicable laws.

Legitimate Interests

We may process personal data on the basis of our legitimate interests in order to:

• ensure the security of the website and information systems;
• administer customer enquiries;
• resolve disputes;
• protect our property and rights;
• improve the quality of our services;
• collect essential website statistics in a way that does not override your rights and freedoms.

Consent

We may process data based on your consent where:

• you accept non-essential cookies;
• you voluntarily provide optional information;
• you subscribe to direct marketing communications, where such an option is available.

You may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the consent was withdrawn.

5. Are You Required to Provide Personal Data?

Information marked as mandatory in the booking form is required so that we can:

• assess your enquiry;
• calculate the price;
• contact you;
• confirm and fulfil the booking.

If you do not provide the required information, it may not be possible to submit a booking or provide the service.

The flight number, additional preferences and other optional information are provided at your discretion.

6. Special Categories of Personal Data

We do not normally collect special categories of personal data, such as:

• health information;
• biometric data;
• political or religious beliefs;
• information concerning a person’s sex life or sexual orientation.

Please do not enter such data in the additional information field unless it is necessary to provide the service safely, for example where assistance is required for a passenger with reduced mobility. In such cases, please provide only the minimum information necessary.

7. Cookies

The website may use cookies and similar technologies.

Essential Cookies

These cookies are necessary to:

• ensure the website functions properly;
• maintain website security;
• enable the booking form to operate;
• remember your privacy preferences.

Separate consent is generally not required for essential cookies.

Analytics and Marketing Cookies

Where analytics or marketing cookies are used, they are activated only after obtaining your consent, where such consent is required.

You can manage your cookie preferences through the website’s cookie settings or your browser settings. Disabling certain cookies may prevent some website functions from working properly.

More detailed information about the specific cookies used, their providers, purpose and duration is provided in a separate Cookie Policy.

8. Who May Receive Your Data?

Your personal data may be disclosed only to the extent necessary to provide the service or comply with legal obligations.

Recipients may include:

• Transvelo employees and drivers;
• partners assisting with passenger transport services;
• website maintenance and IT service providers;
• hosting and server service providers;
• email and booking form service providers;
• payment service providers;
• accounting service providers;
• website analytics providers;
• lawyers, insurers and other professional advisers;
• public authorities, law enforcement, tax authorities or supervisory bodies where disclosure is required by law.

We do not sell your personal data or provide it to third parties for their own independent marketing purposes.

9. Booking Form and Email Services

Data submitted through the booking form may be transferred to the technical provider of the booking form and to the email service provider so that the enquiry can be delivered to Transvelo.

Where an external form submission service, such as FormSubmit, or Google email services are used, those providers may process the data included in the booking in accordance with their own terms of service and privacy policies.

Please do not submit highly sensitive information or information that is not necessary for the provision of the service through the booking form.

10. Transfers Outside the European Economic Area

Some service providers we use, or their servers, may be located outside the European Economic Area.

In such cases, personal data is transferred only where a lawful transfer mechanism and appropriate safeguards are in place, such as:

• a European Commission adequacy decision;
• Standard Contractual Clauses approved by the European Commission;
• other safeguards permitted under the GDPR.

11. How Long Do We Retain Personal Data?

We retain personal data no longer than necessary for the purposes for which it was collected or for the period required by law.

Indicative retention periods include:

• unconfirmed booking enquiries — up to 12 months after the last communication;
• completed booking and customer communication data — up to 3 years after the service was provided, unless a longer period is required to handle a dispute or legal claim;
• invoices, payment records and accounting documents — for the period required by law;
• technical server and security logs — generally up to 12 months;
• cookie data — for the duration specified for the relevant cookie;
• data processed based on consent — until consent is withdrawn or the applicable retention period expires.

Once the retention period expires, personal data is deleted, destroyed or anonymised, unless we are legally required to retain it for longer.

12. Your Rights

Subject to the conditions set out in the GDPR, you have the right to:

• receive information about the processing of your personal data;
• access the personal data we hold about you;
• request correction of inaccurate or incomplete data;
• request deletion of your personal data;
• request restriction of processing;
• object to processing based on legitimate interests;
• receive personal data you have provided in a structured, commonly used and machine-readable format;
• have your data transmitted to another controller where technically feasible;
• withdraw your consent at any time;
• lodge a complaint with a supervisory authority;
• in certain cases, not be subject to a decision based solely on automated processing.

These rights are not absolute and may be restricted where permitted by the GDPR or other applicable laws.

To exercise your rights, please contact us:

Email: info@transvelo.lt
Telephone: +370 668 63 621

Before responding to your request, we may ask you to provide information necessary to verify your identity.

13. Right to Lodge a Complaint

If you believe that your personal data is being processed unlawfully or that your rights have been infringed, we encourage you to contact us first at info@transvelo.lt.

You also have the right to lodge a complaint with:

State Data Protection Inspectorate of Lithuania
L. Sapiegos St. 17, LT-10312 Vilnius, Lithuania
Email: ada@ada.lt

14. Automated Price Calculation

The booking form may automatically calculate an estimated journey price based on the information you provide, including:

• route;
• distance;
• journey type;
• booking duration;
• selected vehicle;
• additional services.

This calculation is an estimate only. It does not itself create a contract and does not guarantee the final price. The final price may be confirmed or adjusted after we contact you.

The automated calculation of an estimated price does not normally produce legal or similarly significant effects for you.

15. Data Security

We apply reasonable technical and organisational measures designed to protect personal data against:

• unauthorised access;
• loss;
• destruction;
• alteration;
• unlawful disclosure;
• other unlawful processing.

These measures may include access controls, software updates, security monitoring, backups and encrypted data transmission.

However, no method of transmitting information over the internet or storing it electronically can guarantee complete security.

16. Children’s Data

The website and its services are not specifically intended for minors to make bookings independently.

Where a booking includes information about a child travelling with an adult, please provide only the information necessary to provide the service, such as the need for a child safety seat.

17. Links to Third-Party Websites

The website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, content or security measures of such third parties. We recommend reviewing the privacy policy of the relevant website before providing personal data.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to:

• changes to the website or services;
• the introduction of new technologies or service providers;
• changes to data processing activities;
• changes in legislation or guidance issued by supervisory authorities.

The current version of the Privacy Policy will always be published on the website. The date of the most recent update will be shown at the top of the policy.

19. Contact Information

For questions about this Privacy Policy, the processing of your personal data or the exercise of your rights, please contact:

Transvelo
Email: info@transvelo.lt
Telephone: +370 668 63 621
Website: transvelo.lt
Service area: Lithuania